Geoff Bell has written a classic based on Australian and overseas business excellence frameworks.
Geoff explains that the real difference that makes some organisations more successful than others is the 10 Business Excellence Principles:
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The senior executives’ constant role-modelling of the 10 Business Excellence Principles and creation of a supportive environment are necessary to achieve the company’s potential.
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Clear direction allows company alignment and a focus on achievement of goals.
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Providing what your customers value – now and in the future – must be an essential influence in your company’s direction, strategy and action.
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In order to improve the outcome, improve the system and it’s associated processes.
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Effective use of facts, data and knowledge leads to improved decisions.
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All systems and processes exhibit variability, which affects predictability and performance.
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The potential of a company is realised through it’s people’s enthusiasm, resourcefulness and participation.
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Continual improvement and innovation depends on continual learning.
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The company’s action to ensure a clean, safe, fair and prosperous society enhances the perception of its value to the community.
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Sustainability is determined by a company’s ability to create and deliver value for all stakeholders.
Geoffrey Bell. "The Competitive Enterprise" 10 principles of business excellence for increased market share, McGraw Hill. 2002.
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