The 10 Business Excellence Principles

The 10 Business Excellence Principles - Geoff Bell

Geoff Bell has written a classic based on Australian and overseas business excellence frameworks.

Geoff explains that the real difference that makes some organisations more successful than others is the 10 Business Excellence Principles:

1. The senior executives’ constant role-modelling of the 10 Business Excellence Principles and creation of a supportive environment are necessary to achieve the company’s potential.

2. Clear direction allows company alignment and a focus on achievement of goals.

3. Providing what your customers value – now and in the future – must be an essential influence in your company’s direction, strategy and action.

4. In order to improve the outcome, improve the system and it’s associated processes.

5. Effective use of facts, data and knowledge leads to improved decisions.

6. All systems and processes exhibit variability, which affects predictability and performance.

7. The potential of a company is realised through it’s people’s enthusiasm, resourcefulness and participation.

8. Continual improvement and innovation depends on continual learning.

9. The company’s action to ensure a clean, safe, fair and prosperous society enhances the perception of its value to the community.

10. Sustainability is determined by a company’s ability to create and deliver value for all stakeholders.

Geoffrey Bell. "The Competitive Enterprise" 10 principles of business excellence for increased market share, McGraw Hill. 2002.